Before configuring the camera, it is necessary to download the Ubox app and complete the registration process to create an account. To ensure a smooth network configuration and camera settings, we recommend referring to the setup manual, following the camera's installation wizard, voice prompts, as well as the step-by-step guide on the app interface.

Here are the steps to setting up your camera via APN:1. Add 4G camera, and choose ‘blue light isn’t constantly on, click here’2. Choose ‘setup APN’, and use the App to scan the QR code of the camera3. Type in ‘mobile’ as the APN name, and leave the other field blank or default4. Use the camera to scan the generated QR code on the mobile phone (similar to setup WiFi)5. The camera will say ‘pairing information received’, and please wait for the LED to turn blue.

1. WiFi version: https://www.youtube.com/watch?v=PjRv3gO-haA
2. 4G version: https://www.youtube.com/watch?v=WEGbItsGlOU&t=2s
   

The V3S camera is a self-installable device and we do not provide supplementary pole mounting options. The V3S camera is equipped with its mount and bracket, facilitating a seamless installation process.

The cameras are designed for self-installation and can be easily set up in under five minutes. In the event that mounting the camera to a wall proves challenging, it is advisable to seek assistance from a qualified individual or enlist the services of a professional.

The V3S is known for the best durability, lasting extremely long without sunlight and just being an all-in-one compact model that looks clean without any hanging wires. The V4 is a PTZ camera (pan/tilt/zoom) which means you can move the camera’s angle from your phone. It has a detachable solar panel, which allows you to set up your camera in one location for the best view angle and the solar panel in another location for the best sunlight angle.

The V3 model is renowned for its exceptional durability, withstanding prolonged periods without exposure to sunlight. It is also highly regarded for its compact design, which eliminates the need for any unsightly wires. The V3S is an enhanced and upgraded version of the V3 model, boasting a 2K resolution (double the resolution compared to the V3), advanced motion detection capabilities, and improved connectivity.

The WiFi-enabled camera requires a wireless internet connection to function, while the 4G model operates through a SIM card and accompanying data plan.

YES! The application allows you to manually record videos as well as take photos with a tap of a button.

The V3S camera remains operational 24 hours a day, 7 days a week once it has been properly configured, granting you the ability to access the live feed at any time every day. The camera is designed and programmed to send you alert notifications when triggered by motion and record the activity which you can playback anytime up to 30 days.

The V3S camera has an ultra-sensitive PIR sensor for precision alerts up to 12 meters ~ 39 feet.

Yes! It is possible to deactivate the motion detection feature and modify the sensitivity settings of the camera through the application on your smartphone/tablet.

The recorded videos can be accessed and played through the Ubox application on your smartphone. The videos will be displayed in the lower section of your camera's live feed screen.

In contrast to our commercial-grade cameras, the V3S model cannot capture time-lapse videos or photos. It offers continuous live feed access and is equipped with the ability to automatically record and send alerts upon detection of motion or activity. Should you desire to take photographs or manually record, such actions can be easily executed through the application with a simple tap of a button.

Although the V3S camera boasts advanced PIR motion detection, it does not possess the ability to pan, tilt, or track and follow the movement of objects. If you wish to adjust the camera's angle, it can be done so through the application.

The V3S camera does not possess an 'Activity Zone' function. Nevertheless, it is possible to modify the camera's angle and adjust the sensitivity of its motion detection through the application.

The V3S camera is equipped with an advanced PIR sensor and a 2K HD camera that possesses object monitoring capabilities, however, it doesn’t have sophisticated facial recognition.

The V3S camera is not compatible with smart home devices. To use our cameras, you simply need to download an application onto your smartphone or tablet. The application enables you to access the camera's live feed, playback recordings, adjust motion detection settings, and many more.

The live feed of the V3S camera can be readily accessed through the application on your smartphone or tablet. However, it should be noted that direct streaming to a television is not currently supported. This functionality can potentially be enabled through the utilization of other technologies, such as screencasting or screensharing.

The V3S camera does not possess the capability to support NVR/DVR. In order to utilize the camera, it is necessary to download the UBOX application onto your smartphone or tablet. This application will serve as the central control system, granting access to the camera's live feed, playback of recordings, manual recording or photography, utilization of the two-way intercom, and various other functions.

There is no difference in the microphone sensitivity between the two models. All cameras are designed to record video with audio.

The V3S camera is offered in two variants: a WiFi version that functions via a WiFi connection, and a 4G model that utilizes a SIM card with a data plan. The WiFi version requires a wireless internet connection to function running on 2.4Ghz bandwidth.

It is not possible to connect a 4G camera to a wireless internet network. The 4G camera operates exclusively through a SIM card with an accompanying data plan.

It is not possible to insert or utilize a SIM card on your WiFi camera. The WiFi model exclusively operates through a wireless internet connection.

The SIM card included with the camera has been pre-activated and includes a complimentary 100 MB of data to facilitate the initial setup of your camera. It is unnecessary to contact any carrier, as the instructions for setting up a data plan are printed on the packaging of the SIM card.

The V3S WiFi camera strictly operates through a WiFi connection, while the V3S 4G version utilizes a SIM card with a data plan

The functionality of the V3S WiFi camera is heavily dependent on the strength of your wireless internet connection. Installation of the camera is feasible as long as it falls within the coverage area of your router's internet connection.

The V3S WiFi camera does not support a 5G WiFi connection, however, it performs efficiently with a 2.4 GHz bandwidth. If your router does not have a 5G band accessible, there are two options available. Firstly, you may contact your service provider and request for them to enable the 2.4 GHz band on your router at no additional cost. Alternatively, you may install a WiFi repeater, extender, or booster that operates on a 2.4 GHz frequency, which can be utilized for the camera.

The motion detection feature of the camera is not integrated into a network. Each camera is configured to solely capture and send notifications upon detecting movement.

Please note that only one saving option can be utilized and selected for the camera. At this time, simultaneous recording and saving to both an SD card and cloud storage is not yet possible.

The videos are saved for up to 30 calendar days.

No, you don’t have to get a new SD card. The camera is programmed to automatically overwrite videos from 30 days ago to free up space for new recordings.

The V3S camera supports micro-SD cards up to 128GB of storage capacity. To avoid any incompatibility issues, we recommend you order your camera together with an SD card from the website.

The battery can last up to 2 years. The camera can function for up to 6 months without access to sunlight.

Yes, the batteries on the V3S camera can be replaced. You can contact our support team for the battery specifications.

Yes! You can have up to 8 people logging in and viewing a camera’s live feed simultaneously on the app for V3S and V4 cameras.

To use our V3S and V4 cameras, it is necessary to download our application onto your smartphone or tablet. Please note that a desktop version of the application is currently unavailable. The application on your mobile device grants access to all camera functions, including the ability to adjust settings, view recordings, and more.

The V3S camera utilizes the UBOX application, which is readily accessible on both Google Play and the Apple App Store.

Absolutely! To share access, the second person must have already downloaded the Ubox application on their device and created their account. See the steps below:
1. On the window where your camera says "online", tap on the middle icon right beside the bell symbol.
2. Click on ‘share ’.
3. Enter or type the email addresses of the people you want to have access to.
4. The next person will each receive notifications on their app, they will need to accept the invitation which will grant them access instantly.

Here are the pricing plans for the SIM cards:

USA:
■ $15 - 2GB for 30 days
■ $79.90 - 12GB for 180 days
■ $139.90 - 24GB for 360 days

Canada:
■ $30 CAD - 3GB for 30 days
■ $149 CAD - 12GB for 180 days
■ $199 CAD - 24GB for 360 days

Australia:
■ $15 AUD - 2GB for 30 days
■ $129.9 AUD - 24GB for 360 days
■ $79.9 AUD - 12 GB for 180 days

You will only need to use data when accessing the app to view your camera or previous recordings. For SD footage, the average usage is 0.9-1.9MB per minute, while for HD footage it is 1.9-3.8MB per minute. This means that with a 2GB data plan per month, you can watch approximately 700 minutes of HD footage.

The SIM card accompanying your 4G camera has been pre-activated and includes 100 MB of complimentary data to facilitate the initial setup of your device. Please note that the complimentary data will expire after 7 days from the time of insertion into your camera.

To avoid service, we strongly advise purchasing a data plan before the 7 days’ time or before you fully consume the free data. Detailed instructions on how to purchase, refill, and top-up data can be found on the packaging of the SIM card.

You get a free SIM Card from us, and there's a link you go on and pay $15/month. We highly recommend utilizing the SIM Card that we provide to you since it automatically chooses the best carrier in the camera's location to ensure smooth streaming and video capturing.

Upon placing an order for any of our 4G-enabled cameras, we will provide you with a free SIM card. This is to ensure a reliable connection for your 4G camera, as our SIM card is capable of utilizing and connecting to the networks of AT&T, T-Mobile, and Verizon. The SIM card will automatically connect to the network with the strongest coverage, depending on the location of installation. Please note that the camera is currently only compatible with the accompanying SIM card.

Absolutely! We can help with sending you a new SIM card. Please contact our support team and share your shipping address so we can check how much it would cost to ship the SIM card.

Yes, we can help with antenna replacement, USB cable, and battery replacement. Simply contact our support team and we’re happy to help!

All components and manufacturing processes are conducted in China to maintain cost efficiency. However, the design and management of our products are overseen by our Canadian team. Additionally, we have a dedicated quality control team that thoroughly inspects each order to ensure that our products meet our high standards before being shipped out.

Depending on the availability of inventory, we can ship from our facilities in the United States, Canada, or our international fulfillment center. Furthermore, we provide a 1-year warranty for all of our products and offer 24/7 customer support. In the event of any issues, we are more than willing to provide a replacement unit.

The prices listed on our website are denominated in USD. However, they will be automatically converted to your local currency, such as CAD, AUD, NZD, etc., based on your geographical location.